Businesses get advice on prepping for emergencies

Small Business Assn. offers disaster preparedness webinars

Hurricane season is under way. Having a business continuity plan is essential to establishing a successful and resilient small business. The cost of creating a disaster preparedness plan with a recovery component is small compared to the financial losses that may occur if there’s no plan in place.

Get help with preparedness planning through a series of free webinars in September, hosted by the U.S. Small Business Administration and Agility Recovery. The series is presented in collaboration with FEMA’s Ready Campaign, during National Preparedness Month in September. The 2015 NPM theme is “Don’t Wait. Communicate. Make your emergency plan Today.”

The 30-minute webinars will be presented at 2 p.m. EDT each Wednesday in September.
These are the topics:

• Sept. 9: “The Keystone to Disaster Recovery: Communications”
• Sept. 16: “Recover from the Most Likely Disaster: Power Outage”
• Sept. 23: “Protect Your Most Valuable Asset: Prepare Your Employees”
• Sept. 30: “If You Do Nothing Else this Year…” Simple tips to build your organization’s resilience.

To register for any of the webinars, go to http://agilityrecovery.com/buildingblocks/#section-register.

Pocono Medical Center recognized in 2015 Most Wired survey
Health data security and patient engagement are top priorities for the nation’s hospitals, according to results of the 17th annual HealthCare’s Most Wired survey, released recently by the American Hospital Association’s Health Forum and the College of Healthcare Information Management Executives.
The 2015 Most Wired survey and benchmarking study, in partnership with CHIME and sponsored by VMware, is a leading industry barometer measuring information technology use and adoption among hospitals nationwide. The survey of more than 741 participants, representing more than 2,213 hospitals, examined how organizations are leveraging IT to improve performance for value-based healthcare in the areas of infrastructure, business and administrative management, quality and safety, and clinical integration.
“Pocono Medical Center is excited to be recognized as a leader in health IT for continuously investing in new opportunities to improve care coordination, access to care, quality, and outcomes through technology,” states Ferd Feola, Vice President and Chief Information Officer at Pocono Medical Center.
According to the survey, hospitals are taking more aggressive privacy and security measures to protect and safeguard patient data. Top growth areas in security among this year’s Most Wired organizations include privacy audit systems, provisioning systems, data loss prevention, single sign-on and identity management. The survey also found:
• 96 percent of Most Wired organizations use intrusion detection systems compared to 85 percent of the all respondents. Privacy audit systems (94 percent) and security incident event management (93 percent) are also widely used.
• 79 percent of Most Wired organizations conduct incident response exercises or tabletop tests annually, a high-level estimate of the current potential for success of a cybersecurity incident response plan, compared to 37 percent of all responding hospitals.
• 83 percent of Most Wired organizations report that hospital board oversight of risk management and reduction includes cybersecurity risk.
“With the rising number of patient data breaches and cybersecurity attacks threatening the healthcare industry, protecting patient health information is a top priority for hospital customers,” said Frank Nydam, Senior Director of Healthcare at VMware. “Coupled with the incredible technology innovation taking place today, healthcare organizations need to have security as a foundational component of their mobility, cloud and networking strategy and incorporated into the very fabric of the organization”
Driven beyond the requirements of Meaningful Use Stage 2, this year’s Most Wired hospitals are utilizing the benefits of a patient portal to get patients actively involved in their health and healthcare. For instance, 89 percent of Most Wired organizations offer access to the patient portal through a mobile application. Other key findings include:
• 67 percent of Most Wired hospitals offer the ability to incorporate patient-generated data.
• 63 percent offer self-management tools for chronic conditions.
• 60 percent offer patient-specific education in multiple languages.
“We commend and congratulate this year’s Most Wired hospitals and their CIOs for improving care delivery and outcomes in our nation’s hospitals through their creative and revolutionary uses of technology,” said CHIME CEO and President Russell P. Branzell, FCHIME CHCIO. “These Most Wired organizations represent excellence in IT leadership on the frontlines of healthcare transformation.”

Wayne Bank Chief Info Officer named to statewide committee
Wayne Bank Executive Vice President and Chief Information Officer Robert Mancuso has been appointed to the Pennsylvania Bankers Association Information Technology Committee. The committee communicates information to PA Bankers’ members about issues of cyber security, technological advancements and information management within the banking industry.

Wilkes prof to speak at chamber’s Women in Business luncheon
Dr. Jennifer Edmonds of Wilkes University will discuss “Power of Analytical Thinking in Business” at the Greater Pocono Chamber of Commerce’s Women in Business monthly luncheon on Sept 8 at Mountain Creek Grill in Bartonsville. Cost is $20 for chamber members, $40 for nonmembers and reservations are required by Sept. 4 by calling the chamber office at 570-421-4433.

 

Toll Bros. reports upward spike in third quarter

Toll Bros., which has had development in the Pocono Mountains,  got mostly favorable results in its third quarter national results. Fiscal year’s 2015′s third-quarter net income was $66.7 million, or $0.36 per share diluted, compared to net income of $97.7 million, or $0.53 per share diluted, in fiscal year 2014′s third quarter.
But net signed contracts of $1.23 billion and 1,479 units rose 30 percent in dollars  and 12 percent  in units, compared to fiscal year 2014′s third quarter. The average price of net signed contracts was $834,000, the highest quarterly average in  the company’s history, compared to $717,000 in FY 2014′s third quarter.
For the first four weeks of August, the start of the company’s fiscal year’s 2015  fourth quarter, net contracts were up 16 percent in units compared to the same  period in fiscal year 2014.
Backlog of $3.69 billion and 4,447 units rose 19 percent in dollars and 6 percent in units, compared to fiscal year 2014′s third-quarter-end backlog. This was the highest backlog for any quarter-end in eight years, dating back to fiscal year 2007′s second-quarter end. At fiscal year 2015′s third-quarter end, the average price of homes in backlog was $829,000, compared to $737,000 at FY 2014′s third-quarter end. This was the first time that the company’s average price in backlog at quarter end exceeded $800,000.
“This housing recovery appears to be built on a very solid foundation,’ Toll Bros. CEO Douglas C. Yearley Jr. said. ”We believe that the slow but steady acceleration we and the industry are experiencing bodes well for the long-term health of the housing market based on increasing household formations, pent-up demand and current industry-wide production that is still well below historic norms.”
Pocono Medical Center to open physician’s office
Pocono Medical Center’s Physician Associates at 1655 West Main St. in Stroudsburg will have an official grand opening with the Greater Pocono Chamber of Commerce at noon on Sept. 1.

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Matamoras native named insurance co. exec

Losee named vice president of sales at LCBA
Community based life insurance company Loyal Christian Benefit Association of Erie has promoted Matamoras native and Delaware Valley High School alumnus Walter H. Losee to vice president of sales.
Losee previously was a Regional Manager in LCBA’s Pre-Need market where he was responsible for the northwest corner of Pennsylvania. In his new position, Losee oversees both markets LCBA operates in – Pre-Need, and Traditional. In the Traditional Market, Walter oversees the in-house agents as well as the independent agents that are contracted with LCBA. In the Pre-Need Market, he oversees the four regional managers that represent LCBA to that market.
“We are very pleased to promote Walter to this position,” said Doug Tuttle, President and CEO. “With seven years of experience as an LCBA Regional Manager, Walter is already familiar with LCBA’s products and market. With his experience and skills, we are confident that he will help LCBA continue to grow and prosper.”
Losee holds a B.S. Degree in Rehabilitation from Penn State University.
Losee has more than 30 years of sales experience starting his career in 1978 with Curtis 1000, which, at the time, was the largest direct to consumer provider of envelopes and custom printing. He then moved on to spend a large portion of his career working for West Publishing selling legal research tools to attorneys. After a short period of time in the Financial Services field as a Broker for UBS Financial Services he became a Regional Manager in LCBA’s Pre-Need market.

Highmark Blue Cross Blue Shield again earns top employee wellness award by AHA

For the sixth consecutive year, Highmark Blue Cross Blue Shield (formerly Blue Cross of Northeastern Pennsylvania (BCNEPA) was awarded one of the American Heart Association’s (AHA) top honors for employers, the Start! Fit Friendly Company Gold Award for workplace wellness activities in 2014.

BCNEPA recently merged with Highmark Inc. and continues to serve northeastern and north central Pennsylvania as Highmark Blue Cross Blue Shield.

“We are very proud to once again be recognized as a Fit Friendly Company by the AHA,” said Brian Rinker, senior vice president, Highmark NEPA Region. “Now that we are part of Highmark Inc., our company will continue to focus on the wellness of employees – our most valuable asset – just as we will maintain our commitment to the health of our community.”

The Gold designation recognized BCNEPA for its support of employees’ wellness through the encouragement of physical activity, promotion of healthy eating options, and availability of constant education and incentives around healthy lifestyle choices.

BCNEPA was also recognized with the Worksite Innovation Award for its E.A.S.E. (Education, Action, and Support for all Employees) program in 2014. Out of approximately 2,700 applications approved by the AHA from companies across the nation seeking Gold or Platinum status, BCNEPA was one of only 36 companies to earn this award nationwide.

The E.A.S.E. program was designed to help employees better manage stress in the workplace. Topics of the program included understanding stress, reacting to stress, work/life balance, and eating tips for managing stress. According to post-program surveys, more than 90 percent of employees who participated found the E.A.S.E. program to be beneficial for dealing with workplace stress.

The AHA’s Fit Friendly program addresses the growing concern of physical inactivity and its health consequences. To advance this objective, the Fit Friendly program recognizes companies that are championing the health of their employees by creating a culture of “workplace wellness.”

Highmark Inc. has received recognition for its employee wellness efforts as well.

In April of this year, the company was honored with the AHA’s Fit Friendly Award and Worksite Innovation Award for focusing on management support of health and wellness via the Health Tools program. Health Tools are customized and convenient wellness programs designed to meet specific departmental needs within the company.

This marked the third straight year Highmark Inc. earned a Fit Friendly Award for its commitment to creating a workplace that emphasizes healthy lifestyles through access to a company fitness center, wellness coaching and other programs designed to lower health risks.

About Highmark Blue Cross Blue Shield
Highmark Blue Cross Blue Shield serves approximately 3.2 million members through the company’s health care benefits business and employs more than 4,700 people in western and northeastern Pennsylvania. Highmark Blue Cross Blue Shield is an independent licensee of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield companies. For more information, visit www.highmark.com.

Kimberly Jones to speak at Women in Business luncheon
“Questions Employers Should Ask When Interviewing a Potential New Employee” will be discussed by Kimberly Jones of PA Career Link when the Greater Pocono Chamber of Commerce’s Women in Business monthly luncheon is held Aug. 11 at noon at Terraview in Stroudsburg. Luncheon reservations for $20 for Chamber members and $40 for nonmembers must be made by Aug. 7 by calling the chamber office at 570-421-4433.

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Price Chopper names new president

Grimmett, who remains as chief operating officer, is first non-family member tapped for top post
The Golub Corp., parent company of Price Chopper Supermarkets, Market 32 and Market Bistro has named Scott Grimmett as president/chief operating officer – the first non-Golub in the company’s history to hold the title.
Grimmett will continue to report to Jerry Golub, who will continue to serve as CEO of the company. Neil Golub remains executive chairman of the board.
Grimmett joined Price Chopper as executive vice president and chief operating officer in 2012, bringing with him 37 years of experience at Safeway, the last nine of which were spent serving as president of that chain’s 143-store Denver division.
“We knew that Scott had the skills to help propel our company forward in an increasingly competitive marketplace and challenging economy,” said Jerry Golub, CEO. “He is an innovative and strategic leader with a customer-centric focus and deep understanding of how to make the shopping experience a true differentiator. He has made a tremendous contribution to the evolution of our brand over the last three years.”

Camelback Lodge, Aquatopia complete Phase II
Camelback Lodge & Aquatopia Indoor Waterpark, opened Phase I on May 1, 2015 and has welcomed tens of thousands of guests to the biggest indoor waterpark in the Northeast, announces the completion of Phase II: an additional 216 guest suites, Serenity Spa & Fitness Center, and Trails End Pub and Grille. The 453-room indoor waterpark resort, is now complete.
With Phase II complete, Camelback now offers 453 guest rooms and suites in 20 different configurations, designed to accommodate families, couples and large groups. Phase I included 237 guest suites while Phase II introduces the additional 216, including several new larger styles and loft suites that can accommodate up to 14 guests. Camelback Lodge’s mountain-modern architecture and design extends throughout all 453 guest rooms and suites.
For more than 20 years, Camelback Resort co-owners, Arthur Berry III and Ken Ellis, who is also the President and CEO of Aquatic Development Group, the lead designer and builder of Aquatopia, envisioned developing an indoor waterpark resort of their own. After years of research and planning, they purchased Camelback Resort in 2005 with the plan to one day transform the seasonal ski and outdoor waterpark attraction into a year-round, overnight destination. In the 10 years that ensued, they expanded the operations of the ski resort to offer terrain-based learning programs, winning the coveted Conversion Cup in 2014 from the National Ski Area’s Association, expanded the attractions at Camelbeach Waterpark, the largest outdoor waterpark in Pennsylvania, opened Camelback Mountain Adventures, offering zip-lines, multiple tree-tops courses and steel Mountain Coaster, and now, after 18 months of construction, completed Phase II of Camelback Lodge & Aquatopia Indoor Waterpark.
“Camelback Lodge & Aquatopia is designed to be vastly different from your typical indoor waterpark resort,” said co-owner Arthur Berry III. “Because of our mountain location, we appeal to a very broad demographic and generational mix. Since opening our doors in May, we’ve welcomed a lot of families, but also couples, groups, wedding parties, honeymooners, and outdoor enthusiasts. Our guests have embraced not only the amenities located inside the new Lodge, but the outdoor adventures as well. With the opening of Phase II, we are now able to accommodate even more guests by doubling the guest rooms, and deliver a superior guest experience through an array of services.”


First Keystone promoted four, appoints three to board
First Keystone Corporation, the parent company of First Keystone Community Bank in Berwick promoted Jonathan Littlewood, commercial services officer, and Jeff Wozniak, IT manager to vice president; Mary Pascucci, training coordinator, and Rebecca Hooper, trust officer, to assistant vice president, and Daniel DeFinnis, community office manager and Leslie Cote, mortgage originator to assistant cashier.
Also at the annual meeting, Jerome F. Fabian, John G. Gerlach and David R. Saracino were re-elected as Directors of First Keystone Corp. They will serve on both the Board of Directors of First Keystone Corporation and First Keystone Community Bank for an additional three years.
First Keystone Community Bank is an independently owned community bank since 1864 and presently operates branches in Columbia (5), Luzerne (8), Montour (1) and Monroe (4) counties.

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Bizzy Awards to be held at new location

Local business gala awards event nears Chamber entry deadline
The Greater Pocono Chamber of Commerce has set a June 30 deadline to accept entries for its 10th annual Bizzy Awards in September. It is being moved to Pocono Palace Resort in Marshalls Creek.
There will be 14 categories awarded this year. Call Pat Metzgar at 570-41-4433 for details.

Smoke shop opens in East Stroudsburg
Newly opened RAP SMOKES at 78 S. Courtland St., Suite 2, in East Stroudsburg sells pipes, pipe accessories, cigarettes, cigarette accessories, a limited selection of vapor products, hookahs, cigars, cigarette and pipe tobacco, self-service coffee, cold water and soda, and snacks.
It is open from 10 a.m. to 8:30 p.m. Monday through Saturday and 10 a.m. to 4 p.m. on Sunday. Call 570-213-0389 for details.

Ben Franklin group reports job growth
The Ben Franklin Technology Partners of Northeastern Pennsylvania has reported that 1,189 northeastern Pennsylvania jobs were created or retained as a result of its work in 2014, creating a cumulative total of 39,558 job creations or retentions since the program’s inception in 1983.
Client companies raised an additional $67.3 million in follow-on funding from angel investors, venture capitalists, and other investors in 2014, for a total of $1.357 billion since 2007. These results were accomplished in BFTP/NEP’s 21-county service area, including Carbon, Monroe, Pike and Wayne counties.

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Pocono Raceway extends health care partnership

Approves multi-year extension with Lehigh Valley Health Network
Pocono Raceway announced a multi-year extension of its partnership with Lehigh Valley Health Network as the “Official Health Care Provider of Pocono Raceway.”
Additionally, as previously announced last week, the 50/50 raffle being hosted at the Raceway during the upcoming Axalta “We Paint Winners” 400 race weekend will benefit the Children’s Hospital at Lehigh Valley Hospital.
Pocono Raceway will continue to utilize LVHN’s medical staff and resources during their annual NASCAR and INDYCAR Series race weekends. LVHN will continue to provide support with a medical location behind the Grandstand and inside the track at the LVHN Infield Care Center.
The 50/50 raffle being held at Pocono Raceway, in conjunction with the Mattioli Foundation, will benefit the Children’s Hospital at Lehigh Valley Hospital. Anyone over the age of 21 can participate by purchasing a 50/50 ticket from one of the roaming volunteers dressed in bright yellow shirts. A random winner will be announced prior to the end of the Axalta “We Paint Winners” 400, but tickets may be purchased anytime during the race weekend.
The Axalta “We Paint Winners” 400” race weekend, taking place June 5-7, will include the stars of the NASCAR Sprint Cup Series and ARCA Racing Series Presented by Menards. Friday tickets start at $10 and Saturday tickets are available for $20 for adults. Kids, ages 12 and under, are admitted free to all events on Friday and Saturday, with accompaniment of an adult ticket holder. Tickets to the NASCAR Sprint Cup Series race on Sunday start at $45 for adults and $22.50 for children, ages 12 and under. To purchase tickets, visit poconoraceway.com or call 1-800-RACEWAY (1-800-722-3929).

Weis Markets receives national Retail Sustainability Award
Weis Markets, with locations in Monroe County, is the recipient of the 2015 Retail Sustainability Award from Produce Business magazine for its overall corporate sustainability initiatives. The award is presented annually to the most progressive North American grocery retailer for exemplary environmental sustainability and social responsibility efforts.
Weis’ award-winning sustainability program is being honored for the extensive implementation of energy-reducing measures such as LED lighting in refrigerated cases, advanced refrigeration and climate-control technologies that are designed to decrease the store’s impact on the environment and reduce refrigerant use by 50 percent. Other key sustainable programs include an expansive recycling program that recycled more than 35,000 tons of materials in 2014, including more than 20,000 tons of cardboard and more than 1,600,000 pounds of plastic bags and film plastics.
“Sustainability is purposefully integrated into our business strategy as we continue to build a culture of sustainability in our day to day operations,” said R. Kevin Small, vice president of Construction & Development who oversees the company’s sustainability program. “Our strategy incorporates sustainable metrics and practices that we use to measure our results.”
Small oversees the company’s sustainability program and noted, “our sustainability initiative continues to produce results at the store level. It is our goal to reduce our carbon footprint in a way that benefits the communities we serve.”
In addition to environmental activities, Weis was also singled out for its long-standing relationships with local produce growers in the states where the chain operates.
Weis Markets also implemented a Green Leader role in each store location to provide enhanced associate and customer awareness of the company’s commitment to being good stewards of the environment. “Our goal is to educate all 18,000 associates with our sustainable message,” said Patti Olenick, Weis Sustainability Manager. “We want them to embrace it at home as well as at work.”

Sobrinski earns advanced financial license
John A. Sobrinski Jr. of Sobrinski Financial Services in Stroudsburg recently passed his series 7 examination. Also known as a General Securities Representative Examination, this licenses him to sell various types of securities products, including corporate securities, municipal bond securities, options, direct participation programs, investment company products and variable contracts.
Sobrinski, who lives in Nazareth, had already passed his Series 6, Series 63, and his Pennsylvania Insurance licensing requirements

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Jersey Mike’s Subs comes to Poconos

Sandwich franchise store to open June 3 in Bartonsville
Jersey Mike’s Subs, known for its fresh sliced/fresh grilled subs, will open a store in Bartonsville on June 3. Franchise owner Jim Sirotnak, along with general manager John Milevoi, will hold a grand opening and free sub fundraiser from Wednesday, June 3, to Sunday, June 7, to support Monroe Career Technical Institute and Pocono Mountain East High School.
The new restaurant, located at 3578 Route 611, is circulating 10,000 coupons throughout the community offering a free regular sub for a minimum $2 contribution to MCTIor Pocono Mountain East High School. Customers must have a coupon to be eligible.
“I’ve been a fan of Jersey Mike’s since having my first sub while on vacation in Myrtle Beach,” said Sirotnak. “It was the best sub I’d ever tasted, and I knew we needed this product in Northeast Pennsylvania. For many years I planned road trips and vacations around pit-stops at Jersey Mike’s, and it’s so exciting to finally bring these authentic subs to Bartonsville.”
Sirotnak added that at Jersey Mike’s it’s tradition to give back to the community. Since 2010, Jersey Mike’s locations throughout the country have raised nearly $13 million for local charities and have distributed more than 1 million free sub sandwiches to help numerous causes. This year, the company’s fifth Annual Jersey Mike’s Month of Giving in March raised more than $3 million for 150 local charities throughout the country.
Started in 1956, Jersey Mike’s now has 1,500 restaurants open and under development nationwide. The company was named the #1 fastest growing chain in the Nation’s Restaurant News 2014 Top 100 and continues to win best sub awards in virtually every market it enters.
This is Sirotnak`s second Jersey Mike’s location. He opened his first Jersey Mike`s in Wilkes-Barre in December 2014.
The restaurant’s hours are 10 a.m. to 9 p.m., seven days a week. Call 570-421-2800.

Reitemeyer receives national award
Yvonne L. Reitemeyer, financial advisor for Frailey Insurance and Financial Services, has received the NAIFA Quality Award from the National Association of Insurance and Financial Advisors, the industry’s leading professional association.
The NAIFA Quality Award recognizes agents for their commitment to excellence in service to their clients and industry, their pursuit of education and training, and their adherence to NAIFA’s Code of Ethics. Agents who receive this award demonstrate that the products they sell will meet their clients’ needs.
“NAIFA is committed to recognizing and rewarding professionalism and achievement,” said John F. Nichols, MSM, CLU president of NAIFA. “The NAIFA Quality Award recognizes individual agents for demonstrating the highest standards.”
“Frailey Insurance and Financial Services has built our business on doing what’s best for our client members. We’re proud that the leading financial services industry association has recognized Yvonne for her ongoing commitment to that core principle”, Frailey Insurance and Financial Services CEO Michael J. Frailey said.
Founded in 1890 as The National Association of Life Underwriters, NAIFA is one of the nation’s oldest and largest associations representing the interests of insurance professionals from every Congressional district in the United States. NAIFA members assist consumers by focusing their practices on one or more of the following: life insurance and annuities, health insurance and employee benefits, multiline, and financial advising and investments. NAIFA’s mission is to advocate for a positive legislative and regulatory environment, enhance business and professional skills and promote the ethical conduct of its members.

Skinner to speak at Pocono Chamber Women in Business luncheon
Bill Skinner of Paramount Business Development in Stroudsburg will discuss “How to Keep Your Business in the Black in a Competitive Market” at the Greater Pocono Chamber of Commerce Women in Business luncheon at noon on June 9 at Grace Park Seniors Living Well on West Main Street in Stroudsburg. The luncheon costs $20 for members, $40 for nonmembers. Frailey Insurance and Financial Services will sponsor. Reservations are required by calling the chamber at 570-42-4433.

Chamber taking Bizzy Awards entries
The Greater Pocono Chamber of Commerce is accepting entries for its 10th annual Bizzy Awards that takes place in September. There will be 14 categories awarded this year. Call Pat Metzgar at 570-41-4433 for details.

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S-burg company gets military certificate of appreciation

MegaPhase recognized for Army program’s success
MegaPhase, based in Stroudsurg, has been honored by the U.S. Army’s PM Prophet and General Dynamics Mission Systems with a Certificate of Appreciation, in recognition of the company’s performance and “significant contribution to the success of the Prophet Enhanced Program.”
“We are honored to receive this recognition,” said MegaPhase CEO Bill Pote. “Our team takes a great deal of pride in the quality of our work and it’s always a privilege to be recognized for our efforts.” The certificate was issued by PM COL Founded in 1998, MegaPhase is an industry leader in the design and manufacture of RF and microwave interconnect and signal processing products through 110 GHz. The Company offers a wide range of products serving commercial telecom and Military markets, including air-, ground- and sea-based electronic warfare systems.

Blue Cross Customer Service Call Center gets nat’l notice
Blue Cross of Northeastern Pennsylvania’s (BCNEPA) Customer Service Call Center has been nationally recognized by the Blue Cross Blue Shield Association for Best Practices in Service Improvement.
The Best Practice Award is designed to honor a unique, exceptional and innovative initiative that enhances and improves the service provided to customers. The recipient of this annual BCBSA award needs to demonstrate improved member experience, measurable outcomes related to operational efficiency, improved customer satisfaction, increased quality, return on investment and successful implementation.
BCNEPA was recognized for resolving member questions on the first call and reducing the need for additional follow-up calls. BCNEPA also demonstrated employee engagement above national benchmarks, significant improvements in in-coming call handling, and a continuous rise in member satisfaction results.

Toby Army Depot gets new agency distribution leader
U.S. Army Lt. Col. Michael “Troy” Rittenhouse will relinquish command of Defense Logistics Agency Distribution Tobyhanna, Pa., to U.S. Army Lt. Col. John T. Turner Jr. in a ceremony on Thursday, May 21 at 9 a.m.  at the Tobyhanna Army Depot headquarters building ceremony field, 11 Hap Arnold Blvd., on the Tobyhanna Army Depot installation. Officiating the ceremony is U.S. Army Brig. Gen. Richard B. Dix, Commander, Defense Logistics Agency Distribution, New Cumberland.
Rittenhouse has served as DLA Distribution Tobyhanna Commanding Officer since June 2013. His next assignment is with the Navy Supply Corps School in Newport, R.I.
Turner comes to DLA Distribution Tobyhanna after having served as the Army Watch Officer, Army Operations Center, National Military Command Center at the Pentagon.

Ruffino Real Estate staffer presented FBLA workshop
Carl Will of Ruffino Real Estate in Milford presented a workshop at the Future Business Leaders of America State Leadership Conference held in April in Hershey titled “Speaking to get the sale.” The presentation outlined different strategies to identify what customers what and how to close a sale. He also participated as a judge in three events: Public Speaking II, Client Services and Sales Presentation.
More than 5,000 student members and advisors attended the event. Qualifying members participate in numerous competitive events, attend leadership development seminars and campaign for state office. Advisers administer the competitive events and participate in professional development sessions.

Petrosky joins Pike Behavioral Center
Licensed Clinical Social Worker Neil Petrosky recently joined the staff of the Pike Behavioral Health Center, part of Wayne Memorial Community Health Centers in Honesdale.
Petrosky provides counseling for both children and adults at the outpatient facility.
Petrosky received his master’s in social work from Marywood University and a Bachelor of Science degree from the University of Scranton. He has been working in the Human Service field since 1994 and became a Licensed Clinical Social Worker in 2014.
He was most recently employed by Wayne Memorial Hospital’s Social Services Department where he served as both Hospice and Acute Care Rehabilitation Social Worker, a position he will continue on a per diem basis. Petrosky has been an active member of the Pike/Wayne Suicide Awareness Committee since 2012, currently acting as chairperson and facilitator of the monthly Survivors of Suicide Loss Support Group.
“My experience with hospital and hospice patients has been very rewarding. However, I’m looking forward to working with individuals from all age groups while at the Pike Behavioral Health Center,” said Petrosky.
In his new role, Petrosky will provide individual counseling to patients affected by ADHD, anxiety, depression, bipolar disorder, Schizophrenia, stress and anger and/or life transitions such as grief, unemployment, relocation, parenthood, divorce, separation and other difficult stressors of life.
Referrals for outpatient therapy can come from physicians, family members or community resources. Patients may also self-refer. To make an appointment with Petrosky or to learn more about Pike Behavioral Health, call 570-775-4081.

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Boucher and James expands

Engineering consultant to open office in Bethlehem
Boucher & James Inc., with an office in Stroudsburg and corporate office in Doylestown, will open a regional office in the Lehigh Valley in Bethlehem in June.
Boucher & James, Inc. has been providing professional consulting services to clients in the Lehigh Valley for several years. Services were provided out of a combination of the Doylestown and Stroudsburg offices. The company’s move to grow the company by adding a third office comes at the right time. Two and a half years ago, Boucher & James Inc. became a 100 percent employee-owned company. Since becoming an ESOP, the company has had profitable years showing growth and has recovered from the effects of the great recession that affected most, if not all, professional consulting firms throughout Northeastern and Southeastern Pennsylvania.
The new office will add jobs to the local economy and enable the company to better serve its clients.

Milford hospice gets national data management award
Karen Ann Quinlan Hospice, with locations in Milford and Newton, N.j., has been named a 2015 Hospice Honors recipient by Deyta, an industry leader in data-driven management.
Hospice Honors is a prestigious program that recognizes hospices providing the highest level of satisfaction as measured from the caregiver’s point of view.
This recognition is based on Deyta Family Evaluation of Hospice Care survey results from approximately 1,700 partnering hospices contained in Deyta’s FEHC database with an evaluation period of October 2013 through September 2014. Deyta identified Hospice Honors recipients by evaluating hospices’ performance on a set of 18 satisfaction indicator measures. The set of questions included only indicator measures, omitting qualifying, leader and demographic questions. Individual hospice performance scores were aggregated for the evaluation period and were compared on a question-by-question basis to a national average score calculated from Deyta’s FEHC database.

Pocono Medical Center gets gold seal
Pocono Medical Center has earned The Joint Commission’s Gold Seal of Approval for Hospital Accreditation by demonstrating continuous compliance with its performance standards. The Gold Seal of Approval is a symbol of quality that reflects an organization’s commitment to providing safe and effective patient care.
Pocono Medical Center underwent a rigorous, unannounced on-site survey in April. During the review, a team of Joint Commission expert surveyors evaluated compliance with hospital standards related to several areas, including emergency management, environment of care, infection prevention and control, leadership, and medication management. Surveyors also conducted on-site observations and interviews.
More than 4,000 general, children’s, long-term acute, psychiatric, rehabilitation and specialty hospitals currently maintain accreditation from The Joint Commission, awarded for a three-year period. In addition, approximately 360 critical access hospitals maintain accreditation through a separate program.
“Pocono Medical Center is pleased to receive accreditation from The Joint Commission, the premier health care quality improvement and accrediting body in the nation,” said Dr. William Cors, Vice President and Chief Medical Officer at Pocono Medical Center.

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Giant, Martin’s get national honor

Supermarkets, including Bartonsville location, named top chain grocery retailer
Giant Food Stores, with a location in Bartonsville, and Martin’s Food Markets have been named 2015 Chain Retailer of the Year by Grocery Headquarters, a national monthly business publication with a circulation of more than 33,000. The recognition was given for the company’s deep commitment to community, its dedicated associates, its emphasis on buying local and its focus on nutrition.

NEPA Alliance offers small business financing
NEPA Alliance has several federal and state loan programs available for small businesses in Carbon, Lackawanna, Luzerne, Monroe, Pike, Schuylkill and Wayne Counties.
Small businesses can receive subordinate financing, 50 percent funding or $200,000 whichever is less. The interest rates are fixed ranging from 1 to 4 percent. These low cost loans offer lower down payments and standard loan term maturities for machinery and equipment, land and building acquisition, construction and renovation. Working capital loans are also available.
Eligible businesses include manufacturers, industrial, agriculture/agribusiness, hospitality & tourism, related enterprises, recyclers, day care, computer related services, advanced technology, retail and service related businesses. Many other business sectors may also qualify.
The NEPA Alliance, a regional community and economic development agency, serves the seven counties of Northeastern Pennsylvania including Carbon, Lackawanna, Luzerne, Monroe, Pike, Schuylkill and Wayne. NEPA Alliance services include Business Financing, Government Contracting Assistance, International Trade Assistance, Non Profit Assistance, Transportation Planning, Research and Information, and Local Government Services.
For more information about NEPA Alliance visit nepa-alliance.org or call 866-758-1929. To learn more about NEPA and its loan programs, contact Dave Nat or Paul Macknosky at 570-655-5581 or 866-758-1929.
Pocono Chamber to honor students
Each year the Education Committee of the Greater Pocono Chamber of Commerce honors students in the community who have overcome adversity in their life and still manage to succeed. The luncheon will honor 10 students on May 19 at Wolf Hollow at Water Gap Country Club in Delaware Water Gap. For more information, contact Pat Metzgar at the chamber at 570-421-4433.

Chamber taking Bizzy Awards entries
The Greater Pocono Chamber of Commerce is accepting entries for tis 10th annual Bizzy Awards that takes place in September. There will be 14 categories awarded this year. Call Pat Metzgar at 570-41-4433 for details.

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Somers selected EY Entrepreneur award finalist

Vigon exec helped cultivate international market
Steve Somers of Vigon International, based in East Stroudsburg, is a finalist for the Ernest & Young Entrepreneur of the Year 2015 Award in Greater Philadelphia.
The awards program recognizes entrepreneurs who demonstrate excellence and extraordinary success in such areas as innovation, financial performance and personal commitment to their businesses and communities. Somers was selected as a finalist by a panel of independent judges and his selection was fortified by the company’s development of an international market for its sales. Award winners will be announced at a special gala event on June 11 at the Sheraton Philadelphia Downtown Hotel.
Now in its 29th year, the program has expanded to recognize business leaders in more than 145 cities from more than 60 countries throughout the world.
Regional award winners are eligible for consideration for the EY Entrepreneur Of The Year National program. Award winners in several national categories, as well as the EY Entrepreneur Of The Year National Overall Award winner, will be announced at the annual awards gala in Palm Springs, Cal., on Nov. 14. The awards are the culminating event of the EY Strategic Growth Forum as the nation’s most prestigious gathering of high-growth, market-leading companies.
Founded and produced by EY, the Entrepreneur Of The Year Awards are nationally sponsored by the Ewing Marion Kauffman Foundation and SAP America.

Camelback Lodge & Aquatopia officially open
Camelback Lodge & Aquatopia Indoor Waterpark officially opened today, May 1, welcoming guests to the biggest indoor waterpark in the Northeast, and the largest and the most unique waterpark hotel in a single phase.
The $163 million, eight-story Camelback Lodge with 453 rooms that accommodates groups of six guests, located at the base of Camelback Mountain, transforms Camelback Resort into a year-round family and adventure destination. It complements Camelback’s existing seasonal outdoor recreation that includes Camelbeach outdoor waterpark, skiing, snowboarding, snowtubing, the longest zipline in the U.S., a treetops obstacle course, mountain coaster and more, Camelback Lodge will serve as the largest ski in/ski out indoor waterpark resort in the U.S.
“Camelback Resort has been a place for friends and family to gather for more than 50 years,” said Camelback Resort co-owner Arthur Berry III. “With the opening of Camelback Lodge & Aquatopia Indoor Waterpark, we now offer more year-round adventure in one mountain location than anywhere else in the country.”
Aquatopia Indoor Waterpark sprawls 125,000 square-feet, and is the largest indoor waterpark in the Northeast, boasting seven pools, 13 waterslides and a many distinctive water attractions. It includes Storm Chaser, the longest gravity-defying uphill water coaster to exist in any indoor waterpark in the U.S.; Venus SlydeTrap, a world-premiere attraction that combines three exhilarating waterslide experiences in one; The Lost River, an immersive, theatrical and dark adventure river experience featuring amusement park level theming; and Kartrite’s Quest, the world’s first “Next Generation” fully themed and immersive multi-level exploration AquaPlay structure.
Other favorites include The Great Ka-Na-Gawa Wavepool, Bombora FlowRider surfing simulator, Mystic Springs indoor/outdoor family hot tub and several waterslides that appeal to everyone from brave thrill seekers to timid toddlers. Situated under 1.5 acres of Texlon transparent roof – the largest install in North America – Aquatopia’s innovative design allows guests to soak up the sun indoors at a steady, comfortable 84-degrees, year-round with more than 120 highly trained lifeguards.
There’s also a rock climbing wall, a gameroom for youngsters and a laser game room, indoor miniature golf, a spa and fitness center as well as restaurants, lounge areas and a coffee shop.

Marshalls Creek native named president of leading accounting firm
Nationally acclaimed accounting firm CohnReznick LLP, has named Marshalls Creek native Ryan Henigan, a partner in the Firm’s Baltimore office, president of the Construction Financial Management Association’s Maryland chapter.
Established in 1990, the Maryland chapter represents general contractors, subcontractors, specialty contractors, engineering firms, material suppliers, and associate services. Henigan, who has been on the CFMA Maryland Board for nine years, will lead the chapter’s ongoing mission to provide education and information essential to the success and growth of construction financial professionals.
“I am excited and honored to take on the role of president of CFMA Maryland, an organization whose mission has been essential to my own development as a construction financial professional,” said Henigan. “As we enter our 25th year, I embrace this opportunity to lead our chapter toward continued success.”
Henigan leads CohnReznick’s Construction Industry Practice in the firm’s Baltimore office. He has 17 years of experience providing audit and management advisory services to a variety of national and local real estate developers, homebuilders, general contractors and sub-contractors. A graduate of Mount St. Mary’s University, Henigan has extensive experience assessing internal control structures of clients and providing recommendations for improvement as well as expertise in contractor cost certification reporting in accordance with federal and state agency affordable housing requirements.
In addition to CFMA Maryland, Henigan is an active member of the American Institute of Certified Public Accountants.

Penn State  Ext.to hold class in Monroe on ways businesses find volunteers
Penn State Extension is offering a class for groups that depend on volunteers to help carry out their mission. The class titled Tools for an Effective Volunteer Program will be held June 3 from 1 to 4 p.m. at the Monroe Extension office.
Fire companies, faith-based groups, neighborhood civic organizations, youth athletic associations, environmental advisory committees and many human service organizations are challenged to find volunteers to help carry out their programs.
Tools for an Effective Volunteer Program helps managers of volunteer programs improve volunteer recruitment and orientation, identify and manage risks, and plan recognition of volunteer efforts appropriate to the organization and the volunteers themselves.
Register for the workshop online at http://extension.psu.edu/managing-volunteers. For more information, call Peter Wulfhorst at 570-296-3400 or by email at ptw3@psu.edu

Wallenpaupack hotel joins historical group
The Greene-Dreher Historical Society has invited local businesses in the Wallenpaupack area to participate in its mission to promote, protect, and preserve the history of Greene and Dreher Townships. Michael Seagraves of The Hotel is the latest local business partner.
As a 2015 business partner, local businesses will provide financial support to the society, and at the same time, enhance their visibility with the membership, museum visitors and the communities of Greene and Dreher Township. The Newfoundland Hotel and Restaurant was established in 1933. The Seagraves family purchased The Hotel in 1976, and the restaurant currently is operated by Michael and Kathleen Seagraves.

Pocono Medical Center gets A grade from safety survey
Pocono Medical Center’s dedication to patient safety has merited an A grade in the Spring 2015 Hospital Safety Score, which rates how well hospitals protect patients from preventable medical errors, injuries and infections within the hospital.
The Hospital Safety Score is the gold standard rating for patient safety, compiled under the guidance of the nation’s leading patient safety experts and administered by The Leapfrog Group, a national, nonprofit hospital safety watchdog. The first and only hospital safety rating to be peer-reviewed in the Journal of Patient Safety, the score is free to the public and designed to give consumers information they can use to protect themselves and their families when facing a hospital stay.
“Quality and patient safety are always top priorities for our medical staff and entire team and this important national recognition of an A grade demonstrates to the community that Pocono Medical Center provides safe and excellent care, close to home,” said Jeff Snyder, president and CEO of Pocono Medical Center.
“Pocono Medical Center’s A grade validates its achievement in preventing harm within the hospital, and we are proud to recognize the efforts of the care providers and staff,” said Leah Binder, president and CEO of The Leapfrog Group, which administers the Hospital Safety Score.
More than 2,500 U.S. general hospitals were assigned scores in April 2015, with about 31 percent receiving an A grade. The Hospital Safety Score is fully transparent, offering a full analysis of the data and methodology used in determining grades on the website.

Study finds PA hospitals contributing more to local economy
The Hospital & Healthsystem Association of Pennsylvania recently released its newest figures reflecting Pennsylvania hospitals’ high fiscal impact on the state.
All hospitals — nonprofit and investor-owned combined — contributed more than $111 billion to local and state economies during 2014, an increase of almost $7 billion from 2013.
The more than $111 billion in economic contributions––$48 billion directly and $63 billion indirectly—includes the support of nearly 591,000 jobs in the commonwealth. Hospitals provide about one in 10 jobs in Pennsylvania, employing nearly 271,000 people directly and creating another 320,000 spinoff jobs.
Every dollar directly spent by hospitals results in an additional $1.30 spent in other parts of the economy through additional investments, resource utilization and purchasing power.
“Hospitals and health systems have always been critical to the state’s overall health, and now, in addition to that important role, they are becoming increasingly vital to the success of Pennsylvania’s economic health,” said HAP President and CEO Andy Carter.
Carter noted that the Wolf Administration’s proposed 2015–2016 state budget calls for $166.5 million in hospital payment cuts that could jeopardize hospital services, jobs, and investments. “Cuts of this magnitude would undermine the hard-won progress achieved to date,” said Carter.

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