Caponigro gets honor from high customer satisfaction index
Century 21 Real Estate LLC has recognized Kathleen Caponigro of Century 21 Unlimited Real Estate in Mountainhome with the Century 21 Quality Service Producer award.
This national award is presented annually to those Century 21 affiliates who receive a minimum return rate of 30 percent on their post-transaction client satisfaction surveys sent between Jan. 1 and Oct. 31, with a minimum satisfaction index of 90 percent. Surveys are e-mailed to all customers immediately after the purchase or sale of a home.
“The Quality Service Producer Award is an integral part of our brand’s commitment to excellence and recognizes Kathleen’s dedication to continuously exceeding the service expectations of his/her clients,” said Jeffrey Siglin, broker of Century 21 Unlimited Real Estate.
Caponigro has 22 years of experience in the real estate industry and has been with the Century 21 System for more than seven years.
“Receiving the Quality Service Award allows me to demonstrate even further to my clients that my commitment and dedication to their satisfaction during the real estate transaction is real and taken very seriously,” said, Caponigro.
About Century 21 Unlimited Real Estate
They are an independently owned and operated franchise affiliate of Century 21 Real Estate LLC (century21.com), the brand and franchisor with the largest global network in the residential real estate industry including approximately 6,900 independent offices worldwide in 78 countries and territories worldwide and more than 101,000 independent sales professionals.
Herman lectures in Guatemala City, Antigua about plastic surgery
Dr. Charles K. Herman traveled to Guatemala City and Antigua this week to lecture on facelifting, body contouring, and breast augmentation as Invited professor at an international plastic surgery congress. He will join faculty from Spain, Mexico, Peru, and Guatemala. Dr. Herman’s textbook, Encyclopedia of Body Sculpting after Massive Weight Loss (Thieme Publishers), was awarded a national book prize by the American Publishers Association and has become
PMC gets national honor for breast cancer program
Pocono Medical Center’s Dale and Frances Hughes Cancer Center recently has been recognized as a Certified Quality Breast Center of Excellence in the National Quality Measures for Breast Centers Program.
“At Pocono Medical Center’s Dale and Frances Hughes Cancer Center we actively push the boundaries of quality cancer care to exceed the expectations of our patients. With an expert oncology team, we are committed to offering accessible, unmatched cancer care to the region backed by the extensive resources of The National Consortium of Breast Centers,” said Dr. Michael Marte, Medical Director of Pocono Medical Center’s Dale and Frances Hughes Cancer Center.
Breast centers in today’s dynamic health care industry are faced with providing quality care while simultaneously keeping costs manageable for paitnets. A center’s staff must not only be familiar with existing standards of care, but must also be aware of new advances in technology. Pocono Medical Center’s Dale and Frances Hughes Cancer Center actively ensures they provide the best possible quality care to breast patients in their community.
“As a Certified Quality Breast Center of Excellence, we exercise the highest-quality of care from state-of-the-art technology in our imaging centers to our community breast health initiatives to ensure that we are always prepared to provide excellent care for all of our Dale and Frances Hughes Cancer Center patients,” said Lutchana Beckford, RN, BSN, Breast Health Nurse Navigator at Pocono Medical Center’s Dale and Frances Hughes Cancer Center.
The National Quality Measures for Breast Centers were developed by referencing the Health Care Advisory Board’s Clinical Quality Dash Board for breast centers published in the fall of 2004 and reflect more than 11 years of work in the adoption of more than 33 National Quality Indicators.
The National Consortium of Breast Centers promote excellence in breast health care for the general public through a network of diverse professionals dedicated to the active exchange of ideas and resources. It serves as an informational resource and provides support services to those rendering care to people with breast diseases through educational programs, newsletters, a national directory and patient forums. NCBC also encourages professionals to concentrate and specialize in activities related to breast disease and encourages the development of programs and centers that address breast disease and promote breast health.
It facilitates collaborative research opportunities on issues of breast health; and developed a set of core measures to define, improve, and sustain quality standards in breast health care programs and for quality performance in all types of breast health care facilities.
To learn more about the NQMBC Program, visit breastcare.org.
Weichert gets national notice; rated among top 200 franchises
Weichert Real Estate Affiliates, Inc. has been named one of the top franchises in the country by Franchise Business Review in its “2016 Best of the Best: Top 200 Franchises” list, an annual ranking based on franchise owners’ satisfaction with their franchisor.
This year’s award-winning franchises were selected for this exclusive list based on feedback Franchise Business Review gathered from surveying over 26,000 franchises, representing more than 350 leading franchise brands in 2015. The annual “Top 200 Franchises” list is the only ranking based solely on actual franchisee satisfaction and performance.
“It truly is an honor to be named one of the best franchises in the country as a result of the positive feedback provided by our incredible network of Weichert professionals,” said Martin J. Rueter, president of Weichert Real Estate Affiliates Inc. “Their continued hard work and dedication, combined with the support and service that we are able to provide our franchise owners and agents, builds a great partnership.”
Franchisees who participated in the survey were asked questions about their experience and satisfaction regarding critical areas of their franchise systems including leadership, training and support, operations, franchisor/franchisee relations and technology. Overall, the vast majority of the independently owned and operated Weichert offices surveyed rated Weichert Real Estate Affiliates Inc. favorably, with nine out of 10 saying they enjoyed being part of the Weichert network.
Other highlights of the 2015 survey of Weichert franchisees that helped the company make this year’s list included:
• 94 percent would recommend Weichert to others as a franchise opportunity.
• 90 percent rated the training and support provided by Weichert as good, very good or excellent.
• 92 percent feel the potential for long-term growth is moderate to very strong.
• 90 percent rated the quality of products provided by Weichert as good, very good or excellent.
The Franchise Business Review ranking follows on the heels of another prestigious honor for Weichert Real Estate Affiliates, Inc. Earlier this month, the company was named the No. 2 traditional real estate franchise and the No. 3 company overall in the Real Estate Category by Entrepreneur magazine in its 37th annual “Franchise 500” list that appears in the January 2016 issue of Entrepreneur magazine.
The “2016 Best of the Best: Top 200 Franchises” list can be found online at FranchiseBusinessReview.com.
D’Oro joins Honesdale Surgical Associates
Wayne Memorial Community Health Center Board Certified General Surgeon Louis C. D’Oro, MD, FACS has joined Honesdale Surgical Associates. With more than 25 years of experience, Dr. D’Oro performs a broad spectrum of surgeries including general and laparoscopic procedures at Wayne Memorial Hospital in Honesdale. He also sees patients at the hospital’s wound care clinic.
“We’re very happy Dr. D’Oro has decided to come on as a full-time surgeon. He has been working with Honesdale Surgical on a fill-in basis assisting with surgical coverage for nearly three years,” said Frederick Jackson, executive director, WMCHC. “Having him here as part of our permanent team will be a great benefit to our patients.”
D’Oro received his medical degree from Temple University School of Medicine, and a Bachelor of Science degree in biology from the University of Scranton. He completed his surgical residency at Mercy Hospital in Pittsburgh, and is a Fellow of the American College of Surgeons. Additionally, he served nine years in the U.S. Naval Reserves, including active duty during Desert Storm, attaining the rank of lieutenant commander. He was most recently employed by the Veterans Administration Hospital in Wilkes-Barre, PA as a general and vascular surgeon for eight years. Dr. D’Oro is currently a medical education instructor both at The Commonwealth Medical College, Scranton and for Geisinger Wyoming Valley Medical Center’s Residency Program, Wilkes-Barre, PA.
Honesdale Surgical Associates is located in the Stourbridge Medical and Professional Complex, 600 Maple Avenue, Suite 1, Honesdale. The practice accepts most private insurances, medical assistance and offers a sliding-fee scale for those who qualify. For more information, call 570-253-8635. WMCHC is a federally qualified health center clinically affiliated with Wayne Memorial Health System, Inc.
Skytop Lodge converts library space into ‘Library Lounge’
Skytop Lodge has renovated its former library space and turned it into the SkyTop “Library Lounge.”
The Library Lounge, which had a grand opening this month, features a true oak bar with a 15-person capacity, a fireplace, walls lined with historical photos of the property and pictures of previous guests and also features photographs by local photographers.
This year marks the resort’s 87th birthday. Skytop Lodge General Manager Jeff Rudder said updating the property while keeping its historical charm was important to the project. “The Library Lounge is a warm and inviting place for guests to enjoy a drink and take in the ambiance Skytop has to offer,” said Rudder.
All 192 guest rooms were refreshed last summer during a $3.7 million makeover.
About Skytop Lodge
Since opening its doors in 1928, the iconic Skytop Lodge has become a destination for time-honored traditions and memory-making excursions. The 5,500-acre playground nestled in the Pocono Mountains provides plentiful amenities for guests of all ages.
With 192 guest rooms, suites and cottages, accommodations are comfortable yet refined. Guests can unwind in the resort’s spa or play on the championship-level, 18-hole golf course designed to challenge both the experienced and novice golfer. Skytop Lodge features both an indoor and outdoor pool, as well as a beach with a swimming lake for guests along with myriad hiking trails that lead to waterfalls, pristine lakes, mountain vistas and clear streams.
Skytop Lodge is one of the winners of the Best Family Resort category in “10 Best Readers’ Choice” travel award contest sponsored by USA Today.
Price Chopper ranked fifth nationally in trailer graphics
Price Chopper and Market 32’s freight recently placed fifth nationwide in the Successful Concept category in Commercial Carrier Journal’s annual “Flashiest Fleets” contest. The series of trailer graphics features colorful close-up images of fresh fruits and vegetables with the tag line, “The Farm Just Got Closer.”
“Price Chopper’s bright trailers display a simple, yet clear message about the quality of the grocer’s foods, said Lucas Deal, truck parts and service editor for Commercial Carrier Journal. “They are great examples of how to use equipment as rolling billboards,” he said.
The Price Chopper and Market 32 artwork was one of 30 campaigns nominated for the contest, which ran for two weeks in December. Winners were decided by popular vote by the readership of Commercial Carrier Journal.
Commercial Carrier Journal is a multi-channel publication that reaches close to 100,000 subscribers within the freight transport business.