When smaller is bigger

I haven’t been writing much lately because my camera wasn’t working so I couldn’t add photos. Ok, it’s an excuse, but it’s a real one.

My camera was still under warranty so I took it back to the camera shop – several times. Last time, the owner gave me his charger because the company forgot to return the cord.

This time, the shop owner e-mailed the company and they sent me a brand new upgraded version of the camera.

Nothing against box stores, but they don’t give you that kind of service. And I didn’t pay anymore from the independent businessman than I would have at the box store.

Plus, the camera shop owner took about 20 minutes to go over the new features with me. Sweet!

Too bad he can’t help me center my photos, but I’d working on that.

Take a step back in time to the IPod I got for Christmas a few years ago. It worked great for a few months. Then it would shuffle without me asking it to and it wouldn’t stop. I went to the box store and waited in line for 45 minutes at the help desk. Finally saw someone. They reset it to the default. It still did the shuffle. Went back and spent another lunch hour and a half and they gave me a new one, but I was aggravated and wasted a lot of time.

These people didn’t know me and they didn’t personally care if I shuffled or not.

Another example is my downtown sewing store. It isn’t mine but I sure feel like it is, because everyone gives me personal service. One time I was attempting to quilt but the quilting foot wasn’t attached right so I was getting an error. I called the store and one of the workers told me exactly what to do. She knew without even looking at it.

Another time I was getting an error because a piece of thread was stuck in the assembly. I called the store and one of my favorite people told me to take a piece of dental floss and run it through. It knocked the broken thread right out! Anyone else would have charged for service.

Here’s the best part. Anytime I need to find a piece of fabric to finish a project, I drop by the store. Everyone gathers around, oohs and ahs over what I am doing (not that I’m any good at it) and then they pull out bolts of fabric until we settle on the very best for the project.

Try that at a box store.

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